Complaint & Return

Private persons have a 14-day right of withdrawal/exchange of the ordered product when shopping online. This means that you may return unused, undamaged products with unbroken box/seal/technical sealing. If a product has been used or handled incautiously, so that it no longer can be sold as a new product, you are liable for compensating the web shop for the decrease in value of the product. You may need to open the packaging in order to be able to examine the properties and function of a product, in which case the packaging should be opened as cautiously as possible and be returned together with the product. 

The right of withdrawal does not exist for goods which are not prefabricated and for which the manufacturing requires an individual selection or identification by the customer or which are clearly tailored according to the personal requirements of the customer, sealed goods which are not suitable for a return due to reasons of health protection and hygiene in case their seals have been removed, sound and video recordings or computer software in sealed packaging in case their seals have been removed, goods that rapidly deteriorate or become too old, perfume and the like which have been opened, newspapers, magazines or illustrations with the exception of subscription contracts. 

Companies should examine the goods in connection with the receipt and complain about any defects within reasonable time. Faults that occur thereafter may be complained within the warranty period. Otherwise, we refer to the respective manufacturer or service provider.

Private persons exercising the right of withdrawal shall pay the return shipping. If the product is defective, we will refund the return shipping cost as well as the amount paid for the damaged or wrongly delivered product, provided that we are not able to send a replacement product within a reasonable time. 

A return or complaint number must always be enclosed. Returns and complaints without an approved return- or complaint number will not be accepted. 

Instructions:

  • This instruction applies to all types of returns. It is important that you fill in all the squares in the return form. The return number is valid for 14 days and the return must be received by us within this time.
  • We will contact you by e-mail once your request has been received and checked.
  • Remember to always send the product with outer wrapping to prevent damage to the original package. 
  • Wrap the package well to avoid damage. 
  • Attach a copy of the return confirmation in the return package and send it to us.

NOTE! Returns sent to us without approved return confirmation or complaint number will not be accepted.



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