Terms & Conditions

Conditions of Sale

These Conditions of Sale govern the sale of products by Sound Dimension LLC (Herein after Sound Dimension) to you the Buyer.

By placing an order with Sound Dimension , the Buyer signify your agreement to be bound by these conditions.

Your order is an offer to Sound Dimension to buy the product(s) in your order. When you place an order to purchase a product from Sound Dimension, we will send you a message confirming receipt of your order and containing the details of your order (the “Order Confirmation”). The Order Confirmation is an acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) or the services ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail confirming to you that we’ve dispatched the product to you (the ”Dispatch Confirmation”). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation for each package, and each Dispatch Confirmation and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that Dispatch Confirmation. Your contract is with Sound Dimension. Without affecting your right of cancellation set out in Section 3 below, you can cancel your order for a product at no cost any time before we send the Dispatch Confirmation relating to that product.

 You consent to receive sales invoices electronically. For each delivery, we will inform you in our Dispatch Confirmation and an electronic invoice is available under “my Pages” at www.soundots.com (here in after Web Page)

Statutory right

You have the right to cancel your order without giving any reason within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased (or last good, lot or piece if the order relates to goods or multiple lots or pieces delivered separately). 

You must inform us, Sound Dimension, of your decision to cancel your order. You may submit your request according to the instructions available under the Support section of our Web Page, by contacting us. We will communicate to you an acknowledgement of receipt of such cancellation without undue delay (e.g. by e-mail).

To meet the cancellation deadline, it is sufficient for you to send your communication on the exercise of the right to cancellation before the cancellation period has expired and return the goods within the deadline defined below.

For additional information on the scope, content and instructions for the exercise, please contact us.

Effects of cancellation

If you cancel your order, we will reimburse all payments received from you for the goods purchased and will also reimburse delivery charges for the least expensive type of delivery offered by us. This reimbursement will be made without undue delay and, except in the situations described below, by no later than 14 days from the day on which we received your communication on the cancellation of this order. For such reimbursement we will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back.

Note that you must send back the goods without undue delay and in any case by no later than 14 days from the day on which you communicate to us your cancellation of this order. To meet the deadline, it is sufficient for you to send the goods before the period of 14 days has expired. You will have to bear the regular cost of returning the goods if the goods delivered correspond to the goods ordered, or if, you, at the date of the cancellation, have not yet paid the consideration or paid a contractually agreed partial payment. Otherwise the return the goods is at no cost for you.

You will only have to pay compensation for any deterioration of the goods if the value of the goods diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).

Exceptions to the right of cancellation

The right to cancellation does not exist or lapses, as the case may be, in the case of contracts regarding the supply of goods made to customer specifications or clearly customized to personal needs.

Statutory warranty rights

In addition to your 14-day returns guarantee, customers in the European Union have statutory warranty rights for a period of two years from the delivery of the goods and can request repair or replacement of the goods purchased from Sound Dimension if these goods have defects or are not as described. If the goods are repaired or replaced within a reasonable time or cannot be repaired or replaced without difficulties you can claim reimbursement or a reduction of the purchase price.

 In the case of used goods, the warranty period can be shorter than two years.

For further information on the terms and conditions please see our return conditions.


All prices are exclusive of legally applicable VAT.


Despite our best efforts, a small number of the items in our website may be mispriced. We will verify pricing when processing your order and before we take payment. If we have made a mistake and a product’s correct price is higher than the price on the website, we may either contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order. If a product’s correct price is lower than our stated price, we will charge the lower amount and send you the product.

You can pay the purchase price by payment on PayPal

Every product delivered remains property of Sound Dimension until payment has been fully made.


Unless agreed otherwise, delivery will be made to the delivery address indicated by you. On our website you will find information on the availability of products sold by Sound Dimension. Please note that all information about the availability, shipping or delivery of a product is merely estimated information and contains approximate values and does not constitute binding or guaranteed shipping or delivery dates, unless expressly stated otherwise in the shipping options for the respective product. If we notice, while processing your order, that the products ordered by you are not available, we will inform you thereof in a separate e-mail. Your statutory rights remain unaffected.

If we cannot deliver to you because the goods delivered do not fit through your entrance door, front door or your staircase, or you are not found at the delivery address given by you even though the delivery time has been announced to you with a reasonable period of notice you will have to bear the cost of such failed delivery.

When ordering products from Sound Dimension for delivery outside of the EU, you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Sound Dimension, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

In the case of used goods, the warranty period can be shorter than two years.

Limitation of Liability

Sound Dimension is liable without limitation if damage is caused by an intentional or gross negligent breach of duty by Sound Dimension or one of its legal representatives or vicarious agents.

In addition, Sound Dimension is liable for slight negligent breach of essential obligations. Essential are those obligations the breach of which puts at risk the achievement of the contractual purpose, or the performance of which enables the fulfillment of the contract and is regularly trusted on by you. In this case, Sound Dimension however is only liable for foreseeable damage typical of the contract. Sound Dimension is not liable for slight negligent breach of any other obligations than those mentioned in the previous sentences. 

The aforementioned limitations of liability do not apply for damages from injury to life, body or health, for a defect after a guarantee for the condition of the product or for fraudulently concealed defects. The liability under the Swedish Product Liability Act remains unaffected.

To the extent the liability of Sound Dimension is excluded or limited, such exclusion or limitation also applies to the employees, legal representatives or vicarious agents of Sound Dimension.

Applicable law

These conditions are governed by and construed in accordance with the laws of Delaware and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. We both agree to submit to the non-exclusive jurisdiction of the District Court of Dover, Delaware. 

Amendments to the conditions of sale

We reserve the right to make changes to our website, policies, and terms and conditions, including these Conditions of Sale at any time. You will be subject to the terms and conditions, policies and Conditions of Sale in force at the time that you order products from us, unless any change to those terms and conditions, policies or these Conditions of Sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these Conditions of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.


If you breach these Conditions of Sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Sale.


We do not sell products for purchase by children. If you are under 18 you may only use the website of Sound Dimension with the involvement of a parent or guardian.

Our contact detail

Our contact details are:

Sound Dimension LLC,

150 North Michigan Ave, Suite 1950, 

Chicago, IL 60601-7550 ,USA

Please use our Contact form at our Support Pages on our Web Site to get in contact with us regarding any inquiries.

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